Start Demanding More From Your Condo Management Company

The demands for condo management companies in Canada are changing—fast. With over 4 million Canadians living in condominiums and growing urban density in cities like Toronto, Calgary, and Vancouver, expectations for management companies have never been higher.

This article explores:

• What’s driving the shift in expectations

• How property managers must evolve

• What condo boards and owners need to demand from their management firms

• Red flags to watch for in outdated service models

Rising Expectations from Owners and Boards

Today’s condo owners are better informed and more digitally engaged than ever before. They expect transparency, faster communication, and proactive service—not reactive excuses.

What Boards Now Demand:

• Real-time financial reporting

• On-demand document access (AGMs, bylaws, budgets)

• Vendor transparency and maintenance tracking

• Clear timelines and accountability

📚 Resource: Canadian Condominium Institute – Rights & Responsibilities

Regulatory Pressures and Licensing Requirements

The Condominium Management Regulatory Authority of Ontario (CMRAO) and similar provincial bodies have introduced mandatory licensing and professional standards for condo managers. This ensures condo boards are working with credentialed professionals—but it also limits available talent.

Key Regulatory Shifts:

• Required education and exams for managers

• Compliance with the Condominium Management Services Act (CMSA)

• Adherence to codes of ethics and insurance requirements

📚 Resource: CMRAO Licensing Requirements

 The Impact of the Manager Shortage

Canada is experiencing a shortage of qualified condo managers, particularly in Ontario. A recent Global News report warns that increasing workloads and retirements are pushing smaller boards to self-manage or settle for poor service.

Risks from the Shortage:

• Higher management costs

• Inexperienced managers handling large portfolios

• Slower response times and burnout

This gap is driving demand for more agile, tech-forward firms that can manage multiple properties without sacrificing service.

What to Expect from a Modern Condo Management Company

Modern demands require modern solutions. Boards should expect:

• Cloud-based platforms for document sharing & financials

• Regular, scheduled communication with detailed updates

• Emergency and risk management plans

• Transparent vendor selection and contract management

• Staff training and continuity planning

📚 Resource: Real Estate Institute of Canada – Best Practices

Red Flags: When It’s Time to Switch Management Companies

If your current provider shows signs of outdated service or disorganization, it may be time to move on.

Top Warning Signs:

• Lack of digital access or reporting tools

• Unexplained fee increases

• Board communication delays or meeting mismanagement

• No proactive maintenance tracking

Switching isn’t always easy, but boards have the right to demand better.

📚 Related Guide: How to Change Your Condo Manager

Raise the Standard

The demands for condo management companies are evolving. Boards, owners, and residents should expect more—and settle for less only at their own risk.

Whether you're reviewing your current provider or choosing a new one, the key is clear: transparency, technology, professionalism, and responsiveness are non-negotiable in 2025 and beyond.

Looking for a new condo management partner in Alberta or BC? Get in touch with us today to learn how we’re redefining service expectations.